Terms of Service

Last updated: 2026-02-01

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Nexnote mobile application and related services (collectively, the “Service”) provided by awisoft s. r. o. (“we”, “us”, “our”), a company registered in the Slovak Republic (IČO: 53 765 753, registered office: Agátová 821/29, 951 35 Veľké Zálužie).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

2. Service Description

Nexnote is a meeting notes application that provides:

Audio recording and AI-powered transcription of meetings
Automatic generation of summaries, action items, key decisions, and key points
Meeting note management with search, favorites, and organization features
Team collaboration with workspaces and role-based access control
Sharing of meeting notes via secure links
Export of meeting data in PDF, Markdown, and JSON formats
Cross-device synchronization with offline access
Optional cloud audio storage with per-recording control
GDPR-compliant data export and account deletion

The Service is available as a mobile application for Android via the Google Play Store.

3. Account Registration and Anonymous Use

3.1 Anonymous Use

You may use the Service without creating an account. Anonymous users have access to limited functionality (see Section 4.1 for details). By using the Service as an anonymous user, you agree to these Terms. When you use the Service without an account, we identify your device using a randomly generated identifier (see our Privacy Policy for details).

3.2 Account Creation

To access the full range of features, you must create an account using a supported authentication method (e.g., Google Sign-In, email/password). You must provide accurate and complete information during registration.

3.3 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately at support@nexnote.io if you suspect unauthorized access to your account

3.4 Age Requirement

You must be at least 16 years old to create an account and use the Service. By creating an account, you represent that you meet this age requirement.

3.5 One Account Per Person

Each person may maintain only one account. Creating multiple accounts to circumvent usage limits or for any other purpose is prohibited.

4. Subscription Plans and Billing

4.1 Plans

The Service offers the following tiers:

Feature	Anonymous	Free	Pro	Business
Monthly price	Free (no account)	Free	$9.99/mo	$19.99/mo
Annual price	—	—	$99/yr	$199/yr
Transcription	2 hrs/mo	5 hrs/mo	20 hrs/mo	50 hrs/mo
Cloud Storage	—	500 MB	5 GB	20 GB
Summaries	Brief only	Brief + Standard	All types	All types
Speaker diarization	—	—	Yes	Yes
Teams	—	—	1 team / 3 members	Unlimited
Sharing	—	3/month	Unlimited	Unlimited
PDF Export	—	3/month	Unlimited	Unlimited
Email support	—	—	Yes	Priority

Anonymous use requires no account but is limited to on-device functionality with no cloud sync, sharing, or team features. Annual subscriptions include a discount equivalent to 2 months free.

4.2 Add-On Packs

In addition to subscription plans, you may purchase consumable add-on packs:

Transcription hour packs — additional transcription time that can be used within the billing period in which they are purchased. Unused transcription hours expire at the end of the billing period.
Storage packs — additional cloud storage capacity. Storage packs are permanent and remain active regardless of subscription tier changes, including downgrades. If a storage pack combined with your tier’s base storage still holds less data than you have stored, your existing data remains accessible but you cannot upload new data until you reduce usage or increase storage.

Add-on packs are non-refundable once purchased, as they constitute digital content delivered immediately upon purchase. This does not affect your statutory rights under EU consumer protection law (see Section 8.4).

4.3 Billing

Subscriptions are billed through the Google Play Store
Billing is handled by Google and is subject to Google Play’s terms and refund policies
Subscription renewals occur automatically at the end of each billing period unless cancelled

4.4 Free Trial

If a free trial is offered, you will not be charged during the trial period. At the end of the trial, your subscription will automatically convert to a paid subscription unless cancelled before the trial ends.

4.5 Cancellation

You may cancel your subscription at any time through the Google Play Store. Upon cancellation:

You retain access to paid features until the end of the current billing period
After the billing period ends, your account reverts to the Free tier
Your data is retained and accessible under Free tier limitations
Any permanent storage packs you purchased remain active after downgrade (see Section 4.2)

4.6 Refunds

Refund requests are handled by the Google Play Store in accordance with their refund policies. We do not process refunds directly.

4.7 Price Changes

We reserve the right to change subscription prices. Price changes will be communicated in advance and will take effect at the start of the next billing period. Existing subscribers will be notified at least 30 days before any price increase takes effect. You will have the opportunity to cancel before the new price applies.

5.1 Your Responsibility

The Service enables you to record audio of meetings and conversations. You are solely responsible for complying with all applicable recording consent laws in your jurisdiction. Many jurisdictions require the consent of all parties being recorded. Before recording any meeting, you must:

Inform all participants that the meeting is being recorded
Obtain consent from all participants where required by applicable law
Comply with any workplace policies regarding recording

5.2 AI Processing Disclosure

Audio recordings are sent to Google’s Gemini AI for transcription and analysis. Recordings are processed in real-time and are not retained by the AI provider. You should inform meeting participants of this processing where required by applicable data protection laws.

5.3 Our Role

We provide the recording and transcription tools but do not monitor or review the content of your recordings. We are not responsible for any legal consequences arising from recordings made without proper consent.

6. Acceptable Use

6.1 Permitted Use

You may use the Service for lawful personal and business purposes, including recording and transcribing meetings, managing notes, and collaborating with team members, subject to compliance with applicable recording consent laws (see Section 5).

6.2 Prohibited Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws
Record conversations without the consent of all participants where required by law
Upload content that is illegal, defamatory, obscene, or infringes on the rights of others
Attempt to gain unauthorized access to the Service, other accounts, or our systems
Reverse engineer, decompile, or disassemble any part of the Service
Use automated tools, bots, or scripts to access the Service in a manner that exceeds normal usage
Circumvent or attempt to circumvent usage limits, rate limits, or quota restrictions
Create multiple accounts to circumvent usage limits
Share your account credentials with others
Resell, sublicense, or redistribute the Service or any part thereof
Use the Service to store or transmit malware, viruses, or other harmful code
Interfere with or disrupt the Service or its infrastructure

6.3 Content Standards

Content you upload or create through the Service must comply with all applicable laws. You are solely responsible for the content of your recordings, transcripts, and notes.

6.4 Enforcement

We reserve the right to suspend or terminate accounts that violate these Terms, with or without prior notice, depending on the severity of the violation.

7. Intellectual Property

7.1 Your Content

You retain full ownership of all content you create, upload, or store through the Service, including:

Audio recordings
Meeting notes and transcripts
Action items, comments, and annotations
Team data and shared content

By using the Service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing the Service (e.g., transcription, storage, sync, export) and as described in our Privacy Policy.

7.2 Our Intellectual Property

The Service, including its design, code, features, branding, and documentation, is owned by awisoft s. r. o. and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use such feedback for any purpose, including improving the Service.

7.4 AI-Generated Content

Transcripts, summaries, action items, key decisions, and other content generated by the AI features are derived from your audio recordings. You own the resulting content. We make no claims of ownership over AI-generated outputs. AI-generated content is produced by automated systems and may not be a verbatim or complete representation of the original audio — you should review all outputs before relying on them.

8. Limitation of Liability

8.1 Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This disclaimer applies to the maximum extent permitted by applicable law. If you are a consumer in the European Union, this does not affect your statutory rights under EU Directives 2011/83/EU (Consumer Rights), 2019/770 (Digital Content), or applicable national consumer protection laws, which cannot be excluded by contract.

8.2 AI Accuracy

AI-generated content (transcripts, summaries, action items, key decisions) is produced by automated systems and may contain errors, inaccuracies, or omissions. You should review all AI-generated content before relying on it for important decisions. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.

8.3 Limitation of Liability

To the maximum extent permitted by applicable law:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) €100.
We shall not be liable for any loss of data, revenue, profits, or business opportunities.

8.4 Exceptions

Nothing in these Terms limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights under EU law

9. Beta Programs and Preview Features

9.1 Beta Access

From time to time, we may offer beta or preview versions of the Service or specific features (“Beta Features”). Beta Features may include access to paid functionality at no additional cost for the duration of the beta program.

9.2 Beta Terms

By participating in a beta program:

You acknowledge that Beta Features are provided “as is” and may be unstable, incomplete, or contain bugs
We may modify, suspend, or discontinue Beta Features at any time without notice
Beta access can be revoked at any time at our sole discretion
When a beta program ends, your account will revert to the tier and features corresponding to your active subscription (e.g., Free tier if you do not have a paid subscription). We will provide advance notice of the beta end date.

9.3 Feedback During Beta

We encourage beta participants to report bugs and share feedback at support@nexnote.io. Feedback provided during beta programs is subject to Section 7.3.

10. Indemnification

You agree to indemnify and hold harmless awisoft s. r. o., its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any applicable law or regulation, including recording consent laws
Content you upload, create, or share through the Service
Your infringement of any third-party rights

11. Account Termination

11.1 Termination by You

You may delete your account at any time through:

In-app: Settings > Account > Delete Account
Email: Send a request to support@nexnote.io with the subject “Account Deletion Request”

Upon account deletion, all your data will be permanently removed within 30 days.

11.2 Termination by Us

We may suspend or terminate your account if:

You violate these Terms
You engage in fraudulent or abusive behavior
Your account has been inactive for 24 consecutive months (we will send a notification to your registered email at least 30 days before deletion)
We are required to do so by law

11.3 Effect of Termination

Upon termination:

Your access to the Service will be revoked
Your data will be deleted in accordance with our data retention policy (see Privacy Policy)
Any active subscriptions should be cancelled through the Google Play Store to avoid further charges
Provisions of these Terms that by their nature should survive termination (including Sections 7, 8, 10, and 12) will continue to apply

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Slovak Republic and applicable European Union regulations, without regard to conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising out of or in connection with these Terms shall be resolved as follows:

Informal resolution: We encourage you to contact us at support@nexnote.io to resolve any issues informally before initiating formal proceedings.
Jurisdiction: If informal resolution is not possible, disputes shall be submitted to the competent courts of the Slovak Republic.

12.3 Consumer Rights

If you are a consumer resident in the European Union, nothing in these Terms affects your statutory consumer rights under applicable EU and national consumer protection laws, including rights under EU Directives 2011/83/EU (Consumer Rights) and 2019/770 (Digital Content). You may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

13. Service Availability

13.1 Availability

We strive to maintain the Service available at all times, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

Scheduled maintenance
Unplanned outages or technical issues
Third-party service disruptions (e.g., Google Cloud, Firebase)
Events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, and cyberattacks (“Force Majeure Events”)

13.2 Modifications

We reserve the right to modify, update, or discontinue any feature of the Service at any time. For significant changes that materially reduce core functionality available to paying subscribers, we will provide at least 30 days advance notice via email and/or in-app notification.

13.3 Third-Party Dependencies

The Service relies on third-party services (Google Firebase, Google Gemini AI, RevenueCat). Changes to or outages of these services may affect the availability or functionality of the Service. We are not responsible for disruptions caused by third-party services.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and awisoft s. r. o. regarding the Service.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. In such event, we will notify you via email and/or in-app notification within 30 days of the assignment taking effect.

14.5 Language

These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in case of any discrepancy.

15. Changes to These Terms

We may update these Terms from time to time. When we make significant changes, we will:

Update the “Last updated” date at the top of this document
Notify users through the app (via an in-app notification or prompt)
Post the updated Terms on our website

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Service and delete your account.

16. Contact Us

If you have any questions about these Terms, please contact us:

awisoft s. r. o. IČO: 53 765 753 Registered office: Agátová 821/29, 951 35 Veľké Zálužie, Slovak Republic Email: support@nexnote.io